Managing Disputes with Contract Cloud: Smarter Reviews of Contracts and Emails

Disputes are an inevitable part of doing business. Whether they arise from construction projects, supplier relationships, employment matters, or service delivery, disputes can consume significant time, money, and resources. Often, the difference between resolving a matter quickly or becoming embroiled in lengthy litigation comes down to how well you can access and interpret the evidence. especially the contracts and the

email correspondence that sit behind them.

This is where Contract Cloud provides a decisive advantage. By combining AI-powered contract review with the ability to analyse email exchanges, Contract Cloud enables businesses to gain a full picture of the issues at hand, identify risks, and prepare responses with confidence.

Why Contracts Alone Are Not Enough

When a dispute arises, contracts are only part of the story. The other part often lies in the email trail, negotiations, assurances, clarifications, and instructions that may not have been formalised in the contract itself. Traditional dispute preparation requires teams to trawl through thousands of emails and documents, a process that is both costly and prone to human error.

Contract Cloud changes this by letting you query contracts together with emails, surfacing context that would otherwise take days or weeks to uncover.

Reviewing Contracts and Emails Side by Side

Comprehensive Context in Seconds

Contract Cloud allows you to:

• Analyse contracts to identify key obligations, risks, and limitations.

• Review related emails to see how parties discussed or modified those obligations in practice.

• Trace timelines of events across documents and communications.

This provides lawyers and business teams with the context needed to assess claims, evaluate liability, and prepare strategy.

Drafting Dispute Responses with AI Support

Once the issues are clear, Contract Cloud can:

• Draft breach notices, responses to claims, or letters of demand based on your templates.

• Suggest amendments or settlement positions drawn from your internal playbook.

• Ensure consistency in language and legal position across all correspondence.

This reduces the time and cost of preparing legal documents during disputes.

Use Cases in Dispute Management

1. Construction Disputes - Identify whether project delays are covered by force majeure provisions and review emails where extensions of time were requested.

2. Supplier and Procurement Disputes - Check supply agreements for liability caps while reviewing correspondence about delivery delays or quality concerns.

3. Employment Disputes - Examine workplace policies alongside email trails relating to disciplinary actions or performance management.

4. Commercial Disputes - Review service agreements together with emails where parties agreed informally to vary obligations.

Faster Resolution, Reduced Risk

Disputes do not need to spiral into lengthy and expensive battles. With Contract Cloud, businesses can:

• Gain a 360-degree view of disputes by combining contracts and emails.

• Quickly prepare well-informed responses and strategies.

• Reduce legal costs and strengthen negotiation positions.

By turning complex evidence into clear insights, Contract Cloud helps businesses resolve disputes faster, with greater confidence and less disruption.